FREQUENTLY
ASKED
QUESTIONS

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WE'RE HERE. LET'S CONNECT!

Request a quote, call us or LiveChat — endless options to give you the best service possible.

BILLING

Leave a message at our office or email us and we will get back to you the next day.

If you are locked inside the RV Lot, use the intercom button to dial the office and make sure to leave a message - management will receive a notification.

You are required to come to the office and terminate your storage agreement after your storage unit is completely empty and swept out.

We accept Automatic Debit payments or Automatic Credit Card payments. Accounts must be set up for automatic withdrawal. 


We do not accept Cash.

Message us online or give us a call! We want to make sure you get the current information for the lockers that are available. You can also use our RESERVE NOW option which will give you current pricing and availability.

No, you do not need a credit card to rent a storage unit!

Rents are due and payable in advance, monthly based on the first rental date.

Yes, before you gain access to storage, an electronic lease will be emailed to you or signed in person.

Yes, there is a refundable security deposit required. It is equal to half of the monthly rent and required for each storage unit.

We have a one-month minimum rental period after which the rent is pro-rated by day.

Yes, you can create your online account at spacecentrestorage.com (click “Customer Login” at the top of the page to create a new profile) and pay for your storage unit online.

Your initial payment is due on the starting rental date and then every month after on the same day.

RENTING

Contact us and we’ll walk you through it! We’ll help you determine what size storage unit you need, and if we have any relevant promotions we’ll apply it.


Yes, you can.

Yes! We have a vehicle storage lot. You can store your car, RV, and boat with us!

Yes, you can share the unit. Be aware that the Primary Renter on the account is responsible for payment, and is the only person authorized to make account changes.

No, the customer is responsible to insure their own goods.

We require Government-issued photo I.D. to rent a storage unit with us.

8am–8pm Monday to Saturday, 10am–5pm Sundays and Holidays.

RV storage can be accessed between 8am-8pm everyday.

Contact us as soon as there are changes and we’ll try our best to accommodate your new schedule. During our busier seasons, we can’t guarantee an earlier rental.

Yes, your vehicle needs to be insured while stored.

No—unless you have a 24-hour locker.

However, RV storage can be accessed between 8am-8pm everyday.

Yes, we can, just let our staff know. Do not attempt to remove the lock yourself.

Most of our customers store their personal belongings, furniture, seasonal decorations, commercial product, old files, and more!

Please do not store food products, poisonous, flammable, corrosive, or explosive items. This includes propane and gas tanks. We also do not permit storing any living animals.

While you are renting and have no outstanding payments due, you are free to access your storage unit during facility hours

Not during our busy season (summer)!

Outside of our busy season, we allow advance reservations of up to seven days with a paid deposit.

We can’t move your boxes for you, but we have a complimentary truck and driver!

We can provide you contact information on great moving companies that would be happy to help you move.

Come into the office with your I.D. and we will text or email you a new code.

Or use the 'Text Me My Code' feature at the Keypad.

You are required to come to the office to Move Out. You may be entitled to a refund for the Security Deposit and/or any Prorated Rent.

Most customers transport their own items to their storage units, but the Space Centre is the ONLY facility that offers a FREE move-in truck and driver to help you get your items into storage!

All you have to do is pack it in and pack it out. If you’re looking for a more relaxed packing experience you can rent a MI-BOX portable unit, and either store it at home or at our secure storage facility.

UNITS

Yes! We have a great range of storage unit sizes, from 4 x 6 to 10 x 25! Depending on the locker, the ceiling is between 7-16ft high

We have the best security around! We require our customers to use a disc lock (we do not hold the keys), customers must code in and out for access, we have over 120 security cameras, we have nightly security patrols, we have video monitoring while our office is closed, we have individual locker alarms and motion sensors, and we always have security top of mind. We pride ourselves on providing a secure location for your items.

We can remove your lock for you, if necessary. Just let the office know. Do not attempt to remove your own lock.


We will have many other choices for the right fit. If you feel like your locker is the wrong size contact us and we'll help you out.

We will give you a tour of the facility to show you the locker prior to the rental and we’ll show you how to access the building.

We are a disc lock only facility. You can purchase a disc lock from us or supply your own.

No, our storage units do not have a power supply.

No.

Most of our units are heated to above 10 degrees Celsius. However, even our non-heated units enjoy the benefits of lower humidity and reduced temperature fluctuations due to the size of our buildings.

We do not offer on-site disposal. However, the Glenmore Landfill is a short drive away from our facilities.

You drive into the building and the lockers are down adjacent hallways. Drive-up means that you can drive right up to the door.

If you’re looking to make your move easy and want some on-site storage, a MI-BOX® might be the perfect option for you!

LOCATION

We’re just off Highway 97, at 3530 Alcan Road!

Yes! We are happy to offer a great selection of quality products for all your moving and storage needs! Check out our moving supplies page and contact us for more information.

Yes, we do! Our referrals pay the customer $25 when they refer someone, and the new customer also gets $25 off the first month's rent.

Yes!

Our location is high and dry!

RV, BOAT & VEHICLE STORAGE

Our RV Storage at 3150 Sexsmith Rd has a Fresh Water Tap and a Sani-Dump.

Our RV Storage at 2850 Acland Rd has no amenities.

No.

We do not allow repairs of any kind on site. Your vehicle must be in running order before we will agree to store it.

Very! It is fenced with passcode entry and exit, and there is a residence on-site. We also have security cameras, fence and security beam alarms (equipped with lighting and sirens) and after-hours patrols.

Yes, you can.